What is a Managed Service? A Managed Service means you’d employ an external team to manage an IT service for you. They would provide support for some, or all, of your IT systems and infrastructure. This happens when a business introduces a new, or enhanced, IT system. It may be …
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So, you realise your business needs professional IT services. You may be thinking of moving to the cloud for the mobility and collaborative benefits. Maybe your system needs a fix or boost to enhance performance. Or you may need to increase your storage capacity. If you are considering outsourcing your …
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Having a framework around how your IT service is managed can be highly beneficial to your business. Keeping aligned to toolsets supported by ITLL (a framework of detailed practices for ITSM), such as ServiceNow Service Management Suite, BMC Remedy and Invanti Service Manager. Providing a useful service to end users …
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It’s that time again when certain editions of Microsoft software, likely the same ones that are running all of your business-critical apps, phases it way out of extended support and into the unknown. We’re talking about: · Microsoft SQL Server 2008 and 2008 R2 – Extended support ends July 9, 2019 …
If you were planning a surprise birthday, you would want to make those involved knew all the details and updates to make it a great event, right? It may sound simple, but the same goes when delivering a successful project. While kicking those goals and being focused on the tasks …
Transitioning your employees into a remote workforce whether you have 5 employees or 5000, can be daunting. Having the right tools on hand can make a huge difference in minimising disruption to your businesses. For us, using Microsoft Teams (who are currently offering free licenses) has allowed us to make …
With COVID-19 sweeping the globe right now, its important businesses take every measure they can to keep staff healthy and ensure they can still operate as close to normal as possible. This is where workplace mobility, or remote working, comes into the picture. If your business isn’t set up to allow staff …
Rejoice! Gone are the days of having to wait hours, or even days, for your shiny new business laptop to be ready for use after it is delivered. With Windows Autopilot, part of the Microsoft Intune suite, there’s no need to schedule in a visit from your IT provider to …
Every business needs to stay competitive and innovation is the usual path taken to achieve this outcome. There are countless examples where innovation through technology has revolutionised or disrupted particular industries, unfortunately, not all projects are successful. The BBC has captured the struggles of implementing innovative projects in their popular …
Many projects are managed solo, meaning that the team consists of a project manager and a team of implementers. This means that the PM is expected to wear many hats that pull them away from their core role. This often can spill into areas such as system design, organisation change …
